Sell or Offer Safe Products the Right Way

Sell or Offer Safe Products the Right Way

Our customers and members expect us to offer quality and safe products and sell them the right way. To earn and keep our customers’ and members’ trust, we source, transport, market, prepare, and sell or offer safe and compliant products in our stores, clubs, and online.

I’ve noticed that a fellow associate is not sanitizing the food preparation equipment and surfaces in compliance with health and safety protocols, what do I do?

First, discuss the proper procedure with the associate and help them understand why sanitation is important. If the behavior continues, bring it to the attention of a member of management.

One of my coworkers in the Deli often fails to wash her hands when she returns from a break. I talked to her about how important it is to wash hands, but she still isn't washing them every time. What should I do?

Washing hands properly every time is required and is key to keeping our food safe. Talk to any member of your management team about this situation. If your concerns are not addressed by your management, contact Ethics & Compliance.

Are pharmacy techs allowed to provide a consultation to customers on days we are very busy and shorthanded?

No. Only associates certified to perform the work of a pharmacist are permitted to do this work. Associates should notify a member of management, their People Lead or Ethics & Compliance if they see this occur.

What should I do if a customer complains to me about the pharmacist refusing to dispense a prescription?

Do not interfere with a pharmacist’s decision not to dispense a prescription or try to facilitate a resolution. Walmart supports our pharmacists when they exercise their professional judgment not to fill a prescription. If you have questions, please contact your pharmacy manager or Ethics & Compliance.

Are pharmacies allowed to provide coupons to older customers with Medicare that allow them to get discounts on reading glasses in our vision center?

Generally, no. There are legal requirements governing what can be provided to customers whose healthcare is funded in whole or in part by federal government programs such as Medicare or Medicaid. You should notify Ethics & Compliance if any improper incentive or “kickback” is provided to a customer receiving healthcare services paid for by the federal government.

I believe one of our imported items was classified incorrectly on the paperwork. What should I do?

Contact your manager or Ethics & Compliance. There are fines and tariffs in many countries for misclassifying import information on products.

I was told one of my new suppliers appeared on some sort of government list and I shouldn't do business with the supplier. What should I do?

Contact Ethics & Compliance for guidance on how to proceed or correct the issue. Many governments keep a list of countries and people with which businesses may not enter into transactions.

What if my supplier wants to use a new or different factory to make their product? What do I need to know?

The Responsible Sourcing Compliance Program has program requirements regarding disclosing and auditing a factory. Partner with the Responsible Sourcing Compliance team to understand what those requirements are and how they apply to the factory.

Where can I find information regarding the Responsible Sourcing Compliance program requirements that will apply to the suppliers and their factories in my portfolio?

Information regarding Responsible Sourcing Compliance program requirements can be found here. Partner with the Responsible Sourcing Compliance team to understand what those requirements are and how they apply to the factory.

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