Build Trust with Our Customers and Members
Sell or Offer Safe Products the Right Way
Our customers and members expect us to offer quality and safe products and sell them the right way. To earn and keep our customers’ and members’ trust, we source, transport, market, prepare, and sell or offer safe and compliant products in our stores, clubs, and online. We have high standards and expect the same from our suppliers. Build trust by:
- Following food safety requirements throughout our supply chain—from processing facilities, through transportation and storage, to online distribution or in-store sales.
- Responding quickly to recalls and removals.
- Raising and responding to food and product safety complaints.
- Following all requirements for products with sales restrictions (for example, alcohol and tobacco).
- Providing clear, accurate, and complete information about our products and services.
Know and follow all laws, local policies, and our Global Food Safety Policy, Global Product Safety Compliance Policy, Global Trade Compliance Policy, Global Supply Chain Security Policy, Global Health and Wellness Compliance Policy, and Global Consumer Protection Policy.
Learn more about Walmart’s Standards for Suppliers.
What If?
A coworker in the Deli often returns from breaks without washing her hands. I have talked to her about the importance of handwashing, but she still is not doing it. What should I do?
Washing hands properly every time is required and is key to keeping our food safe. Talk to any member of your management team about this situation. If your concerns are not addressed by your management, contact Ethics & Compliance.
Prevent Money Laundering and Consumer Fraud
Walmart offers financial products and services around the world, including money transfers, money orders, check cashing, bill pay, gift cards, and credit cards. Most customers and members act with good intent, but some criminals may attempt to use our services for money laundering or to victimize consumers. Money laundering is when people take money or valuables received from illegal activities and move them through banks or in other ways (such as buying gift cards) to make it look like the money or valuables were earned legally. Preventing money laundering and consumer fraud protects our customers and members and helps stop serious crime. Build trust by:
- Knowing your customer - Financial products and services sometimes require us to collect additional customer information. Review and accurately capture customers’ information when required.
- Reporting suspicious behavior - If a transaction or customer seems suspicious, or the customer appears to be a potential fraud victim, follow local procedures for handling the transaction and reporting the suspicious activity.
Know and follow the law, local policies, and our Global Anti-Money Laundering & Financial Services Policy.
What If?
It is a busy day, and you have a line of customers waiting. The first customer wants to send money to someone they do not know, and you think it might be a scam. What should you do?
Stop the transaction (if allowed in your country) and always report it to Financial Services Compliance. This may inconvenience waiting customers, but you could be preventing fraud or other criminal activity.
