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Live Our Code

Walmart associate Atiel smiles in front of carrots in a Walmart store

Walmart is a people-led, tech-powered omnichannel retailer dedicated to helping people save money and live better. Our Code guides us in making ethical decisions that build trust with associates, customers and members, and within our business.

 

Our Code applies to all Walmart associates and subsidiaries, and to our board members when they are acting in their capacity as our directors. It is translated into multiple languages for accessibility. Violations of our Code can lead to disciplinary action, including termination and compensation reductions. Compliance with laws and regulations in the locations where we operate is required, and if there is ever a conflict between local law and the Code, you should consult the Legal Department. We expect suppliers and other business partners to act with integrity and honor our values. Specific requirements for these third parties are included in the Standards for Suppliers or in our contracts with them.

 

Our Code is designed to help all associates make ethical decisions by providing guidance that applies to everyone. Our Code does not cover every rule and policy.  All roles and areas have additional rules and policies beyond those outlined in our Code. You are expected to know and follow the Code and any other rules and policies applicable to your role. 

 

In rare cases, it might be appropriate to waive a part of our Code. If you think you might need a waiver, contact Ethics. When executive officers or directors seek waivers, only Walmart’s Board of Directors (or a committee of the Board) may grant them, and they will be publicly disclosed when required by law.

 

Make Ethical Decisions

We build trust when we make decisions consistent with our values and take responsibility for our actions. Being ethical means doing the right thing even when no one is watching. This requires us to:

 

  • Follow the law.
  • Know and understand how our Code and policies apply to our jobs.
  • Complete all required trainings.
  • Be honest and act in Walmart’s best interests.

Before You Act, Ask These Questions

  • Is it legal?
  • Is it consistent with our values and Code?
  • Is it in Walmart’s best interest?

If the answer to any of these is “No,” don’t do it. If you’re not sure of the answer, reach out to your manager, people partner, Ethics & Compliance, or Legal for guidance.

Role of Managers

Leaders have a duty to promote a culture consistent with our values. We expect leaders to set expectations consistent with our values, handle questions or concerns properly and listen to associates who seek advice or raise concerns.

Sam Walton smiles while wearing a hat and tie

Speak Up

Building trust requires us to do the right thing and speak up if we have questions or concerns. If you do not know the right thing to do, ask for advice from your manager, people partner, or Ethics & Compliance. Make your voice heard and get the answers you need.

 

If you see, suspect, or are told about activity that violates our Code, company policies, or the law, report it promptly. Most concerns can be reported to your manager or people partner. However, the concerns listed below must be reported directly to Ethics.

The following concerns must be immediately reported to Ethics:

  • Bribery
  • Officer or a direct report of a company CEO violating the Code of Conduct
  • Falsifying financial records
  • Interfering with financial controls
  • Discrimination & Harassment*

Global or local policies may require additional matters be reported directly to Ethics.

 

*Salaried members of management are required to report violations of the Global Discrimination and Harassment Prevention Policy to Ethics. All other associates can report concerns to salaried members of management, people partners, or Ethics.

All reports to Ethics are treated as confidentially as possible. It helps with follow-up if you identify yourself.  If you are not comfortable identifying yourself, you can make anonymous reports to the Ethics Helpline to the extent allowed by law.

 

We appropriately investigate reports of misconduct. We share information only on a need-to-know basis. If you are asked to participate in an investigation, you should cooperate fully, give honest and complete answers, and not interfere with a company investigation.

Doug McMillon headshot

Speak Up Without Fear of Retaliation

 

Walmart prohibits retaliation against anyone who reports a concern or participates in an investigation. Discouraging associates from reporting ethics concerns is also prohibited. Reporting a concern in good faith will not get you in trouble, even if you make an honest mistake. Retaliation or knowingly reporting false information will lead to disciplinary action.

Ways to Reach Out

  • walmartethics.com
  • ethics@walmart.com
  • Phone: 800-963-8442 (1-800-WM-ETHIC) in the U.S., Canada, and Puerto Rico, or your local phone number listed here. The Ethics Helpline operates 24/7 and is available in most local languages.
  • Mail: Walmart Inc., Attention: Global Ethics, Trust Building, 811 Excellence Drive, Bentonville, AR 72716-0860