Kay has been bringing her genuine, upbeat self into Walmart for the past 40 years. During that time, she has held many different positions and volunteered to help with the setups of around 20 different stores that were opening or reopening after a remodel. Those weeks away from Store 146 helped keep things fresh, letting Kay meet new people and explore new communities.
Kay is now a personal shopper for customers who place orders. She says she loves her job, as it allows her to connect with a variety of people.
“It's all about meeting the customers,” Kay says, noting that she tries to make sure everyone feels important. “It’s taking the groceries out to the car, and having conversations with them. Because nobody is the same, so it's something new every day. You try to uplift them when they’re having a bad day.”
Kay even met her husband of 34 years at Walmart, after he kept making repeated visits to housewares, where she was working at the time. Today, they have two children and one grandchild.
Kay is grateful for the life Walmart has helped build, helping her own a home and send her kids to college. Kay is now pursuing her education as well, through Walmart’s Live Better U program. She takes classes in business and communications and earns credits she’ll use toward a college degree.
Kay believes Walmart has taught her to challenge herself to try different things, and to be open to change. “You have to always be available to accept change, and to never get stuck in a rut,” she says.