“Our rating is 4.84—because we know everybody! Many of our associates are from the community, too. Our pharmacist was born and raised here and has been at the store for 20 years.”
Lisa believes it’s these close ties between the store and its community that helped Store 841 earn 2021 Division 1 Store of the Year.
“I think the community involvement is super important in this store,” Lisa explains. “We like to support the schools and the community activities—and just all kinds of stuff going on in the community. We like to show our support. And I think that makes a big difference to the town.”
Most recently, Store 841 helped their local police department get helmets for an upcoming bike rodeo. “They want to make sure that every elementary school child has a helmet,” she says. “We’re partnering with them to make sure that they have the supplies they need for their rodeo.”
When we spoke with Lisa, she’d been at the store for only six weeks. So she says she can’t take any of the credit for the 2021 win. “I keep saying it’s the store, the associates—not me,” she explains with a laugh.
Laughing alongside Lisa is Molly Vitense. Molly is the store’s claims supervisor and one of the store’s original hires. This August, she’ll reach 37 years with the Tipton store. “The reason I like my job is that I’ve done a variety of things over the years—I’m able to get out of my ‘claims cage,’ as they call it.”