Note: The following story includes mention of suicide.
As Halie Hatchell gave out roses in a Walmart Online Pickup & Delivery effort to brighten customers’ days, she had no idea the profound effect she would have.
One of the customers at Store 507 that day was struggling with suicidal thoughts. She was doing one more errand before heading home, where she intended to end her life. As this customer searched online for how many pills it would take, Halie walked up to her car window and handed her a pink rose.
“Just that little random act of kindness literally saved my life,” the customer later wrote in a Facebook post about the experience.
Digital coach Mark Willard read a survey that the customer filled out on a whim, explaining what she had gone through that day, and he was overcome with emotion.
“Knowing the simplest act of kindness that we provided saved her life made everything we do worth it,” he says. The next time the customer came to pick up an order, Mark was waiting for her with a whole bouquet of flowers.
When Mark told Halie the extraordinary outcome of her actions, she was shocked, and remained that way for a while. “I gave her a flower, not knowing her circumstances, and that helped her—saved her, in a way. It just shows that you never know what someone's going through. I was really happy that I could help her in that way,” Halie recalls.