Toshua says the associates at Store 1189 are known for being close-knit, friendly and helpful.
“A lot of our customer surveys state how friendly our associates are,” she says.
As store manager, Toshua makes sure associates know when a customer compliments them. She believes that kind of acknowledgment builds up the team and encourages good customer service.
“If we have happy associates, we have happy customers,” she believes. Employee satisfaction “bleeds out into the way they treat their customers.”
Toshua, a Walmart associate for 22 years, has been the store manager for Store 1189 for 19 months. She says Barbourville is a small community, with just the Walmart, a Save-a-Lot and an IGA. Associates are often neighbors with their customers and treat each other like family.
“It’s a great store, with great associates, and I feel like we’ve accomplished a ton in 19 months,” she says. “It’s been awesome.”
It seems others agree, Toshua! Congratulations to the entire team at Store 1189 for your accomplishment!